Returns & Exchanges
At The Base Warehouse, we want you to be completely satisfied with your purchase, which is why we offer a flexible 30-day return policy for most items in original condition. If your order doesn't meet your expectations, our streamlined process ensures a quick and hassle-free resolution.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Securely pack the products in their original packaging, ensuring all tags are attached and the items are in unused condition.
Ship the Parcel
Affix the generated shipping label to your package and drop it off at any authorized postal service location or courier drop-point.
Receive Your Refund
Once our warehouse team inspects and approves your return, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing